Will Burns, Chief Growth Officer
In today’s complex, overstimulated, multimedia world, it’s not enough to be “convincing” and expect your audience to act. We believe the only way to move people’s feet—the tangible actions like visits, signups, and loyalty—is to move their souls first. Everything we do at Connelly Partners is designed accordingly. What you may not know is that there is a seriously powerful fringe benefit for a brand when it successfully moves souls. That is, immunization from harm.
Let me give you an exaggerated example. When I was 3 years old I was moved by the Beatles song, “Hey Jude.” Believe it or not, I still remember the day my older brothers summoned me and put the headphones on me and said, “Listen to this.” I did and I was transformed.
I would sing it while rocking on my rocking horse with my cowboy hat on. Seriously, there’s a picture. I became obsessed with the song, then obsessed with the Beatles in general. It was a profound “branding” experience for me. The Beatles moved my soul and that moved my feet, listening to more records, identifying new favorites, buying posters, you name it.
But you know what else it did? It immunized my favorite Beatle, Paul McCartney, from his many lame albums post-Beatles. I was able to suffer through the albums “Wildlife,” “Give My Regards To Broadstreet,” and “Pipes Of Peace,” because my soul was already moved to such a degree. This is not to say Paul didn’t have any good albums, he did. “Band On The Run,” “Back To The Egg,” and “Ram” were classics. But my point is, I was able to endure the flops because once a soul is moved, there’s no turning back.
That’s a personal story, but there are plenty in the marketing space. Remember that wonderful “Think Different” campaign from Apple way back when? Here’s the genius “Here’s To The Crazy Ones” TV spot that Chiat Day created that highlighted all the “crazy ones” from humanity’s past. Apple planting a flag firmly into rebel territory and this beautiful spot truly moved souls. But what’s ironic about this spot is the timing. It came out just after Steve Jobs returned to save the company he started and you know what? The Apple product assortment had become a disaster while he was out. And Jobs, in his infinite wisdom, must have known that in order to retain any of the remaining Apple fans, he’d need to avoid product and instead move souls.
And boy did he.
That one spot, I’d argue, immunized Apple from certain negative perceptions about the products to extremely positive perceptions about its brand. Forgiveness was the result, and in abundance.
More recently, look at Patagonia. I’d wager they could come out with a new line of flawed jackets that fall apart after one wear and it would only start a trend for disposable jackets. Patagonia has moved souls to such a degree with their commitment to environmental well-being that it would take a lot of flops to tarnish the brand in any significant way.
So we as marketers could continue to try convincing the world that this product or this feature is better than that product or that feature. Or we can set our sites higher and try to move souls. That’s our mission.
Because, heck, moving souls not only immunizes brands. You might say it takes a sad song and makes it better.
