Michele Hart-Henry, Managing Director, CP Health

Having recently returned from the annual health technology conference, ViVE, in Los Angeles, I would summarize the atmosphere as expensive and slightly confused. Between the sprawling, multi-space booths and the high-end giveaways, the investment in “the future of health” is staggering. 

Yet, walking the floor, I noticed a curious paradox: for all the capital being poured into the room, many players struggled to articulate exactly what they do for the people at the center of the ecosystem, or why they do it.

AI was, predictably, the oxygen of the conference. It was everywhere. But as I sat through sessions and navigated the show floor, it became clear to me that we are in danger of building a very expensive, sophisticated house without ever asking the residents who will live in it what they need.

We are obsessed with how to solve healthcare’s problems with AI, but I’m not sure which of healthcare’s myriad problems we’re addressing. At the same time, I fear we’re neglecting the who and the why.

Are we reducing stress and burnout in clinicians? Are we making it easier for health systems to accurately bill payers, or to plan for capacity issues? Are we making it less expensive to answer routine questions and phone inquiries? Are we making it quicker to find clinical trials? Are we connecting home devices to remote patient monitoring tools? The answer to all of these questions, and many others like them, is yes. That’s exactly why all of these companies come to conferences like ViVE or HIMSS. 

But why? Why are we doing this? And most importantly, for whom are we doing this? At Connelly Partners, we believe that if you start with humans at the center, their fears, their language, and their motivations, the technology finds its rightful place as a high-powered assistant.

The Inclusion Gap: About Them, Not With Them

One of my biggest takeaways from the week is that AI is currently being built in a vacuum. Most Large Language Models (LLMs) are trained on data written by clinicians and researchers. While that’s great for clinical accuracy, it creates a language divide. Clinicians and patients don’t speak the same language, nor do they share the same priorities.

We see this in the development process: too much AI is being created about the patient, but not with the patient. If we don’t include the consumer in the co-creation process, we risk building “solutions” that are technically brilliant but practically alienating. For example, ambient transcription is a godsend for reducing clinician burnout, and we should celebrate that, but are we sharing those insights with the patient? Are we using that technology to help the patient see the “whole picture” of their own health, or is it just another way to automate a back-office task?

The Data Silo Problem (Again)

It’s 2026, and we’re still talking about interoperability. Even within the same platforms, the mountains of data we’re collecting don’t always talk to each other.

More importantly, we are ignoring a goldmine of unstructured data. Patient-supplied notes, journals, and lived-experience observations often stay outside the system. Yet this “subjective” data is often the most vital context for healthcare, helping people live their most fulfilled lives. If AI can’t digest the patient’s voice alongside the clinician’s expertise, it isn’t really “intelligent.” It’s just a fast filing cabinet.

At the conference, I observed three divergent tracks of AI:

1. The Enterprise Track: Tools built for and by health systems to streamline operations, which were much more prevalent.
2. The Clinician Track: Tools intended to make it easier for practitioners to do their jobs while reducing administrative burden.
3. The Consumer Track: Tools patients use independently to increase their health literacy, the builders of which were clustered among the startups at the fringe aisles of the larger players.

The concerning point? These worlds aren’t harmonized. Dr. Google is dead; long live Dr. AI. Consumers are already using conversational AI as their first entry point into the health journey. They are turning to AI “companions” to explain their labs or symptoms before they ever call a doctor, or to translate what a doctor told them. If the healthcare system doesn’t keep up and find a way to bridge these tracks, the gap between “system-speak,” “clinician-speak,” and “patient-reality” will only widen.

Moving Toward “More Birthdays”

It wasn’t all tech for tech’s sake, though. There were moments of genuine clarity that reminded me why we do this work.

City of Hope, for example, shared how they are using AI to bring clinical trial opportunities directly to the bedside. By giving doctors the ability to find and recommend trials in the moment, they aren’t just “optimizing a workflow”—they are living up to their mission of providing “More Birthdays.”

The Architecture of Care: Tool vs. Foundation

It feels as though we are treating AI as if it is the healthcare system, when in reality, it should simply be the scaffolding that allows ALL humans in the system to function better. When we prioritize the “How” (the algorithm) over the “Who” (the patient and practitioner) and the “Why” (the outcome), we build a system that is technically efficient but emotionally bankrupt.

My take on all of this is simple: Technology should make the invisible visible. It should capture the patient’s whispered concerns in unstructured data, bridge the literacy gap between clinician-speak and care-delivery-reality, and automate the mundane so that the human connection can flourish.

More AI isn’t the answer. Thoughtfully designed, co-created tools are. AI should be used to eliminate the friction faced by ALL humans when navigating and operating in the healthcare world. Not just patients. Not just doctors. All humans. And as such, all humans (not just those charged with lowering costs) should be part of the discussion that identifies where the friction is and how AI can help.

After all, the most expensive booth in the world can’t buy the trust that comes from finally feeling seen, heard, and understood. That isn’t a tech problem; it’s a human one.

A new brand campaign for Shannon Airport puts two charming new brand assets at its heart, two little birds who take to the skies – and the screen – to show why Shannon Airport really is the best place to fly from.

Connelly Partners and Shannon Airport have continued their long standing relationship by launching a new brand campaign, “The Best Place to Fly From“. It’s built around two charming animated characters: Robin and Wren Murphy, a couple of well-travelled birds who know a thing or two about flying.

The campaign was born from a simple but very true insight – that Shannon Airport is such a pleasurable experience, even the most frequent flyers choose it. Friendly staff, handy parking, and seamless security make Shannon Airport a genuinely different airport experience. Robin and Wren bring that truth to life in a way that feels surprisingly human, and entirely relatable.

The pair appear across TVC, cinema, radio, OOH, and social, guiding audiences through the Shannon experience in an almost documentary style – warm, witty, and surprisingly relatable for two birds.

“Some of the most effective brand campaigns are built around characters – or fluent devices – people connect with. We knew that from the start, we just needed to find the right ones to capture what makes Shannon Airport so special. And when you experience it, it’s warm, it’s easy, it’s genuinely lovely. So Robin and Wren felt like the perfect way to bring that to life. 

Sam Moorhead, Creative Director, Connelly Partners

The fluent device is one of advertising’s most enduring and effective tools, giving brands a recurring character audiences grow to love and recognise over time. With Robin and Wren Murphy, Shannon Airport now has two little ambassadors with all the makings of true brand icons.“The Best Place to Fly From” is live now across TVC, VOD, cinema, radio, out-of-home, and across social media.

Additional Coverage:
AdWorld: Birds of a Feather Come Together for Shannon Airport Campaign from Connelly Partners

In an age defined by algorithms and automation, there’s still one thing no machine can replicate: the power to move the human soul.

Soul Movers is a series of short films that explores that rare, electric force behind the people who move us. From Grammy-nominated vocalists and famous chefs to magicians, dancers, and speechwriters, these are the humans who remind us what it means to feel something real.

Each film explores what defines us at Connelly Partners, and our core belief: If you want to move customers’ feet, you have to first move their souls.

Will Burns, Chief Growth Officer

For most of my career, I’ve been inside or alongside ad agencies of every shape and size. I’ve worked within them, led them, pitched for them, and in recent years, consulted with them — often on their approach to new business. And if there’s one claim I’ve heard more than any other, it’s this one: “We’re a full-service agency, all under one roof.”

Every agency says it. Every deck, every website, every pitch. And every time, it’s not quite true.

The “Full-Service” Myth

Even the most talented 20-person shops I’ve consulted with confidently call themselves full service, usually because they’ve built a tight core team and then outsource what they need when they need it. It’s not deceitful — it’s just how the industry evolved. You find great specialists, build relationships, and assemble capabilities to meet the client’s needs.

But to say it’s all under one roof? It never is. Not really.

That was my baseline assumption—until I met Connelly Partners.

How It Started

What began as a consulting engagement quickly turned into something else. My task was to immerse myself in the Connelly Partners business: understand how they see themselves, how they sell, how they deliver.

I went deep. Ten senior employee interviews. Five recent pitches. Five RFP responses. Countless hours on their site and blog. I wanted to see what made this place tick.

And somewhere along the way, a realization hit me: this wasn’t another agency claiming integration. This was the first agency I’ve seen that actually is integrated.

No Assembly Required

Connelly Partners is the rare agency that truly lives up to that “full service” claim. Advertising, brand strategy, media planning and buying, digital, influencer marketing, production, even in-house editing — all actually under one roof (well, several roofs, given our teams in Boston and Dublin).

When that hit me, so did the client benefit.

For the past decade, marketers have been assembling ecosystems of “specialist” agencies — one for social, one for influencer, one for digital, another for media. On paper, it sounds smart: best-in-breed expertise across every channel.

In practice, it’s chaos. Every specialist brings a narrow view of the brand and, understandably, an agenda to sell more of their niche. So the marketer becomes the integrator — trying to align competing priorities, maintain brand consistency, and assemble a unified plan out of mismatched parts.

It’s exhausting.

At CP, that problem doesn’t exist. No assembly required.

One agency. One brand understanding. One cohesive plan. We can shift strategy on a Tuesday and deploy a new mix on Wednesday. Because when all the disciplines live together, collaboration isn’t a talking point — it’s just how work happens.

The Soul of the Agency

Of course, great structure means nothing without great spirit. What drew me in even more than CP’s integration was its ethos: We move customers’ feet by first moving their souls.

That line hit me because it’s not just a brand statement — it’s a truth. Everything here is guided by empathy, curiosity, and creativity that’s designed to drive real business outcomes. Emotional intelligence meets commercial intelligence. And it works.

From Consultant to CGO

My time consulting with CP’s leadership team went better than either of us expected. We clicked — philosophically, strategically, culturally. I saw an agency with enormous potential. A true full-service shop that nobody was giving full credit to.

So when the opportunity came to join as a fractional Chief Growth Officer, the decision was easy. My job now is to make sure marketers discover what I’ve discovered — that Connelly Partners is the real thing.

No assembly required.

In Canada’s fragmented $200B+ insurance market, differentiation is rare. Our partners at Navacord embarked on a massive transformation: unifying their diverse family of local brands—including established names like Waypoint—under one cohesive national identity. As Canada’s second largest brokerage, but new to the market as this brand, we needed to find a way to cut through and immediately put Navacord on the map, building awareness and trust.

While competitors lean into “adulting is hard” tropes or faceless digital forms, we focused on Navacord’s unique value proposition which lies in the intersection of local relationships and national resources. We moved away from transactional insurance marketing and embraced the very human, caring relationships that define their brokers. The people who don’t just sell policies but live beside the people they protect.

Speaking directly to hockey fans as part of a high-impact Sportsnet media buy during Canucks games, we used the striking visual of a goalie on a rainy city street as a metaphor for having the wrong protection. Through a kind gesture (a passer-by offering the goalie an “umbrella assist”) the message is clear: Navacord is here to ensure you have the right protection.

The campaign successfully introduced Navacord as a national powerhouse with a local heart, proving that even in a complex industry, the right protection starts with a human connection.

A first aid song designed to stick in your head, using musicology and neuroscience-led design to help build memory structures and improve recall in the moments that matter.

In partnership with Epilepsy Ireland, we’ve released a new single, “Time, Safe, Stay,” created to help the public remember what to do if they witness someone having a seizure. The track is a key part of Epilepsy Ireland’s International Epilepsy Day awareness activity and is designed as an earworm with a purpose: to help people recall seizure first aid quickly, even under pressure.

“Time, Safe, Stay” is the seizure first aid method Epilepsy Ireland recommends: Time the seizure, keep the person Safe during the seizure, and Stay with them until the seizure subsides. The campaign aims to make those three words genuinely memorable for the general public, so more people can respond calmly, safely and appropriately in the moments that matter.

There are approximately 45,000 people living with epilepsy in Ireland, yet many people only learn about epilepsy when it affects them or someone close to them. This campaign is designed to close that gap, replacing myths and uncertainty with a simple, practical message people can remember.

To make the message stick, we worked with sonic branding agency LaudHaus to create a track that’s intentionally engineered for recall. The song uses a clear melodic hook, a steady pace and rhythm, and a repetitious lyrical structure designed to build memory structures, which help the brain store the message so it’s easier to retrieve in a stressful situation.

The track was composed and performed by Richie Egan (Jape / The Redneck Manifesto) along with Keith Lawler of Laudhaus.

“In moments of crisis, like when someone is having a seizure, people don’t have time to think. So we needed to find a way to make our message – ‘Time, Safe, Stay’ – easy to remember in a stressful situation. Music is a powerful tool to do that: rhythm and rhyme improve recall and make it easier for your brain to store the steps for when they’re needed.”

Sam Moorhead, Creative Director, Connelly Partners
 

“Time, Safe, Stay” is available across major streaming platforms such as Spotify, Apple Music, and YouTube Music, and via epilepsy.ie. The campaign is supported by shorter versions of the track that will run on radio/digital audio, and across all social platforms.

While the Seahawks and Patriots fought for the Lombardi Trophy at Levi’s Stadium on Sunday, a different kind of high-stakes competition was playing out across the commercial breaks. Our team sat down to analyze the strategies that broke through the noise, evaluating the hits, the misses, and the head-scratchers. Between the heavy lean on 90s nostalgia, the swarm of celebrity cameos, and the quantity of AI content, we weighed in on which creative risks actually delivered a return on the most expensive airtime in history.

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In a blur of over-the-top, (now to be expected) random celebrity cameos, the ad that stood out to me was “Relax your Tight End” by Novartis. Differentiating and unexpected comedy from a Pharma giant, delivering an instant product-benefit connection without the usual lifestyle formula … all with the contextually relevant power of celebrity. Parody-driven tone and music with hard-hitting stats were perfectly executed. Home run.

Hillary Williams, Director of Brand Leadership

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We all knew AI was going to be front and center, and the “Good Will Dunkin’” spot was a great example of how AI can really bring an idea to life. It was a little creepy, sure, but still a fun concept. Nostalgia was everywhere too, and the VW spot bringing back the still-strong “Drivers Wanted” tagline was beautifully done. I’ve always had a soft spot for VW ads, so that one really stood out to me. But my favorite of the night was the Redfin Rocket Mortgage ad. It hit that sweet spot of great storytelling, a stunning Lady Gaga track, and a message that really sticks with you — one we could all use a reminder of. Finally, the spots for Claude were brilliant. They made me excited that concept is still king.

Alyssa Toro, Sr. Partner, Chief Creative Officer

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My personal MVP was Emma Stone for Squarespace (the cinematography alone!), but I was struck by two overall themes: low-fi nostalgia (Crypto.com and Dunkin) and a push for love, peace, and being a good person. In a world wrought with turmoil, many brands turned to happier moments (Redfin, Lays). As Bad Bunny famously says, “The only thing more powerful than hate, is love.”

Miranda Gaudet, New Business Director

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As someone who placed an ad this year, I have to admit that I watched the game with a different lens, knowing the perils of ad logs in a live, cultural event! So you could say my attention was certainly heightened ;). I thought Anthropic did a great job coming out swinging on ads in ChatGPT, and for those of us who use AI, they really hit the nail on the head in personifying what that experience could be like. I feel like campy nostalgia seemed to be on display, and while Dunkin’ kind of nailed it, Instacart did not, despite great celebrity talent. And while I realize this is unpopular and people are fed up with Coinbase, but seriously, we all sang along, right? And stayed and waited to see where it was going? 

Michelle Capasso, Partner, Chief Media Officer

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A lot of brands continue to play with nostalgia and tapping into the 90s, but I was specifically dialed in on the Xfinity Jurassic Park ad. The set up was classic to the film, but the relief that Xfinity brought to the scenario, and imagining what would have happened if the park had a more stable connection was perfect. It was a great example of a simple solution that a brand can articulate over and over again. Plus, it was fun too! Xfinity has been on a great run with their Super Bowl commercials over the past several years (remember Beyonce seeing if she could break the internet?). They continue to showcase the same strategy – Xfinity offers a strong connection – and have found a number of hyper relevant ways to show up, referencing current events, cultural icons, and more in order to excel in their creative showing.

Allyson Chapman, Associate Strategy Director

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I loved the simplicity of the Levi’s spot; it was a perfect, visual tribute to the brand’s history that didn’t need bells and whistles to be effective. The Uber Eats ad with Matthew McConaughey and Bradley Cooper also stood out to me, because it got out of its own way with the script. Letting Matthew McConaughey ad-lib and play to his strengths created genuinely funny moments that didn’t feel forced.

JoAnne Borselli, Group Brand Director

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This year’s Super Bowl ads proved that celebrity cameos can’t rescue a weak concept. The Dunkin’ spot was the ultimate flop—a cluttered “advertising fever dream” that chose a celebrity bingo card over a clear idea. The most impactful moments skipped the glitz for raw emotion. By overlaying iconic sports speeches onto the stories of patients, these ads successfully translated grit and spirit into a real-world context.

Barry Frechette, Director of Production

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Lay’s “Last Harvest” stood out as Sunday’s emotional peak, hitting all the feels by highlighting the vital role of family farms. On the comedy front, William Shatner’s “Will Shat” double entendre for Raisin Bran took the crown—a hilarious, “if you know, you know” nod to the importance of fiber. Nostalgia was easily captured by the “Good Will Dunkin” throwback, while the influx of AI commercials felt like the worst of the bunch.

Michele Hart-Henry, Managing Director, CP Health

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This year’s winning ads leaned into a unifying theme of legacy, from the nostalgia of “Good Will Dunkin,” Levi’s iconic back pocket, and the Budweiser Clydesdales to modern spins like VW’s “Drivers Wanted” and our own Gorton’s Seafood spot. These commercials were universal hits in my family’s multi-generational group chat, though each age group—from the Silent Generation to Gen Z—interpreted “legacy” differently. Whether seen as vintage style, brand relevance, or pure sentimentality, it was a reminder that legacy isn’t just about history.

Carrie Parks, Managing Director

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Novartis took the top spot with their “Relax Your Tight End” ad, succeeding through a simple concept, relevant stars, and light-hearted humor that avoided the typical Super Bowl trap of over-complicating the message. On the other hand, ai.com was the night’s clear loser; their spot lacked substance and failed to offer a clear consumer benefit. Adding to the failure, their domain crashed immediately after the ad aired, signaling a lack of technical readiness. 

The winner in the ai category was Anguilla; with .ai domain sales already driving millions in revenue, the British Territory is the true beneficiary of the night’s AI-heavy messaging. Congratulations, Anguilla—you’re the real winner of Super Bowl 60.

John Norwood, Associate Brand Director

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This year’s broadcast confirmed that the most effective breakthrough strategies remain rooted in the familiar pillars of humor, nostalgia, and celebrity influence. The most successful brands used these elements to create an immediate connection with the viewer, bypassing the need for complex explanations. By blending star power with ‘throwback’ cultural beats, advertisers were able to create a sense of instant trust and emotional resonance that a new concept alone rarely achieves.

Scott Madden, Sr. Partner, Chief Strategy Officer

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Despite being a marketer who believes strongly in the power of brand storytelling, I have to admit that when I’m off the clock and sitting on my couch as a consumer, you can pull me in very easily with relatable humor and funny one-liners. I’m a cheap laugh, what can I say. So naturally I found myself enjoying a bunch of the comedic ads—a few that come to mind are State Farm’s “Stop Livin’ on a Prayer” with Danny McBride and Keegan-Michael Key and the nostalgia-focused “Good Will Dunkin” featuring some of my childhood favs.

But if I were to put my work hat back on, I personally loved Grubhub’s “The Feest.” These days people order food delivery like they breathe air, and one of the primary pain points that everyone talks about is all the extra fees. Grubhub creatively—yet very clearly—addressed that topic head-on, conveying a simple message that we can all get behind: no more fees (on orders of $50 or more…there always has to be a caveat, of course). The filming style, the dialogue, the little details (like calling it a “Feest”), and the George Clooney reveal all came together to make a really effective ad that raises awareness of something—no fees—that will resonate with the masses.

Neal Malone, Director of Social Media, Influencer Marketing, and PR

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At the end of the day, the best ads are the ones that keep the conversation going long after the final whistle. Whether it was a nostalgic throwback or a glimpse into the future of AI, this year’s lineup proved that a $10 million-dollar buy is only as good as the idea behind it. The game may be over, but the debate over who truly won the night is just beginning.

Gorton’s Seafood has been listed among 16 creative campaigns to know about by AdAge. The frozen seafood brand is leaning into its long history with a new campaign that puts the Fisherman character back at the center of the brand story. Titled “Trusted Since 1849,” a new spot traces Gorton’s 177-year run through changing eras by framing them from the perspective of its most enduring character, using familiarity as a way to signal consistency rather than nostalgia for its own sake. Now running across streaming TV and online video, the campaign positions the Fisherman as both a legacy figure and a contemporary guide, extending a presence the brand has also been building on TikTok and through recent experiential work.

See the full list from AdAge

Additional coverage:
Roastbrief: Gorton’s puts its most iconic figure center stage in new ‘Trusted Since 1849’ campaign

SHOOT has shared the top 10 stories that generated the most engagement of 2025. Topping the click tally was the news that indie agency Connelly Partners (CP) acquired McCarthy Mambro Bertino (MMB), the Boston-based creative shop behind campaigns for Subway, Sam Adams and Toyota. Additionally David Register, longtime creative lead at MMB, joined CP as executive creative director.

Read more here.

Scott Madden, Sr. Partner & Chief Strategy Officer

Like many, as I work from home this week, I’m also forming my short-list of resolutions for 2026. Some, like Dryuary and a daily Peloton ride, feel doomed from the get-go (they certainly do for me). After all, only 6% of all resolutions started on Jan. 1 are maintained all year. Even more profound, the majority of us break our resolutions by the 2nd Friday of January. But there’s an important lesson we can learn as strategists from these epic fails that may hold the secret to better campaign results in the New Year.

I’ll start by telling you what you already know: all audiences today are full-fledged members of the attention deficit society. And accordingly, we all bounce, or rather thumb, from one shiny thing on our screens to the next. Most of us don’t retain information in our heads as well as we did five years ago (Quick: Name the streamed series you watched just before the last series you watched? Can’t do it, can you?), and we certainly don’t focus throughout our day as we did before the era of reels, shorts, pings, and notifications set off Busy Brain Syndrome.

Behavior science tells us that most resolutions are bound to fail because they tend to be radical (all-in) and immediate (Jan. 1) changes in our common behavior, rather than more modest and gradual shifts. Most humans successfully enact change when the transformation is gradual and includes new elements. I’m not professing nudge theory here. I don’t believe that a linear series of nudges works in most situations, especially when you factor in Busy Brain. But as I think about what derails my resolutions year after year, I have come to realize that it’s more the ADD at work than it is my inability to find inner strength to see them through. And that’s where the lesson lies.

We all start with a specific motivation when it comes to acting on a resolution. “I want to be in better shape,” “I want to get into my favorite bathing suit and feel comfortable in it,” “I want to swear less and be more patient,”….(two of the three are mine BTW, feel free to guess which). But with Busy Brain, that one motivation can be forgotten or deemed less inspiring as quickly as the name of last month’s streamed series.

The lesson I’m proposing is that audiences today need multiple motivations to get them to take an action we want them to take. Think of it as a series of micro motivations that you lean into when crafting message strategy; they should be a mix of emotional and functional. Above all they should be multiple, each addressing a defined micro motivation. “I want to feel confident” is an emotional micro motivation. “I want to have more muscle definition” is a related, but functional micro motivation. “I want to have more energy at the end of my day, to be more fun with my spouse,” yet another.

When we embrace the idea that a series of distinct micro motivations, when well defined, should be seeded across multiple message strategies throughout all of our content, we give our audiences more ‘sparks’ to drive desired actions and in doing so, lower the risk of them becoming less shiny or forgotten. And each of those sparks will likely work more effectively at different moments in time given the headspace of our audience when our content reaches them. Analytics will help us recognize which micro motivations work best where and when and optimize accordingly. And that, my friends, is how you make campaigns perform better in the new year.

Wishing everyone a happy and prosperous 2026!