Michele Hart-Henry, Managing Director, CP Health
Alyssa Stevens, Director of PR, Social Media & Influencer Marketing
Maya Menon Freeman, Strategy Intern

With over one billion global monthly active users, TikTok has amassed a captive audience for everything. From face creams to MRIs, native Gen Z seeks out online information on any and all subjects, including medical advice. Fifty percent of digital natives, aged 18 to 25, turn to social media platforms for health-related purposes either all the time (22%) or often (28%), according to Insider Intelligence’s US Digital Health Survey 2022. With a wealth of information that they’re used to at their fingertips, younger consumers tend to rely on digital resources for their well-being more than their older counterparts.

With the shifting dynamics of social media gaining more influence and legitimacy as a news source comes the risk of abusing this power. Experts warn that user-generated content on social media platforms, often shared by social influencers, can easily provide disinformation, creating a confusing and misleading mix of fact and fiction. 

The most recent example of this is when Kim Kardashian received backlash for promoting an elective MRI scan that can cost up to $2.5k to her 364 million Instagram followers, claiming that the procedure “has really saved some of my friends’ lives.” The New York Times deemed the endorsement a signal of The New Status Symbol. Prenuvo, the company offering the imaging session, claims to search for early signs of cancer, aneurysms, liver diseases and even multiple sclerosis. The impulse to discover illnesses as early as possible is understandable, however, the American College of Radiology has stated that there is “no documented evidence that total body screening is effective in prolonging life,” and warns that scans could lead to “nonspecific findings” that require expensive follow-ups. 

Avoiding Pitfalls of Influence

Unfortunately, a case like Kim K’s is not out of the ordinary. When non-professionals become leading health voices without any background or training, power shifts away from highly trained individuals, leading to ripple effects throughout the industry. For influencers promoting products or services with supposed medical benefits, these spotlights are often motivated by personal gain, whether financial or to expand influence and followers, as opposed to proven science. Influencers sharing recommendations may create an oversimplification of medicine at best, and create misinformation at worst. Influencers may even cause consumers or followers to self-diagnose and seek out treatments or shortcuts that may not be in their best interest. 

As N. Adam Brown, MD, MBA explains, “we simply cannot treat healthcare innovations as trends. We must demand greater responsibility and accountability by platforms and companies using influencers to drive healthcare businesses.”

Authenticity in Healthcare 

As true as the pitfalls may be when using influencers in the healthcare space, there is expansive potential for positive, authentic content that can improve health. Raising awareness is one of the simplest and most effective benefits derived from an influencer presence, leading to earlier detection, better management, and reduced stigma associated with some conditions. 

The most successful example is the 2014 ALS Ice Bucket Challenge, which began as an Instagram trend and resulted in more than 17 million people participating in the Challenge and raising $115 million for The ALS Association. The culmination of that campaign was the Steve Gleason Act, which guarantees ALS patients access to much-needed speech-generating devices.

Influencers sharing their own health experiences can also lead to greater personal advocacy, where individuals feel empowered to seek out more personalized, high-quality care from their providers. In this same vein, platforms like TikTok create a lower barrier of entry for those afraid of asking personal or potentially embarrassing questions to their own medical teams. 

Accounts like @avgdiabetic and @shaneburcaw share daily experiences of their chronic conditions as well as their lives outside of their medical care. They build an authentic connection with their viewers and speak truthfully to their own individual experiences, instead of plugging a new trend or product.

 @nursehadley and @doctor.mike are excellent examples of healthcare professionals who are also influencers, using their experience to educate viewers in a way that is backed by science, years of medical school, and research. Credibility is the core of their persona, and rightfully so. They reach their followers through expertise with a personal touch. For healthcare professionals in particular, these platforms can be utilized as a social listening tool where users discuss frustrations or opportunities to respond to consumer needs. 

Prioritize Experience

Whether personal or professional, experience is the key. Speaking from a more personal place for non-HCPs enables authentic connections and greater empathy among followers. The greatest potential for positive effects comes directly from transparency and de-stigmatization of sharing one’s story. But leave the medical advice to the professionals, who are the most qualified to provide actual advice, knowledge, and best practices to counterbalance misinformation that can permeate social media. 

TikTok and other social media platforms are here to stay. Deploying the reach of influencers to help consumers make good health choices is a continuing balancing act. While the supplanting of healthcare practitioners for the likes of Kim Kardashian is concerning, there is still an opportunity for impactful, empowering content to create broad awareness and move people in healthy directions.

Jane Amendolara, Assistant PR, Social Media & Influencer Marketing Manager

As a young female professional, I have quickly learned the importance of building relationships, fostering connections, and seeking mentorship. While essential, this can also be a daunting experience.

Various studies have shown that in comparison to their male counterparts, women struggle in networking environments. It comes down to the fact that women and men simply network differently. While men tend to focus on short-term needs, women succeed by building more long-term, personal relationships and friendships. Women often form connections through people they already know and develop smaller, tighter-knit networks that are built on trust. It’s been shown that women actually wind up in a worse position when they attempt to network like men with hopes of getting ahead. Not because they aren’t qualified or lack the necessary skills, but because they are missing the crucial need for a close inner circle of women. That female connection helps to provide critical information on job opportunities and challenges, and ultimately serves a deeper purpose than just a “way in.”

In a world where making meaningful connections in professional settings can be difficult, I feel extremely grateful that Connelly Partners recognizes this and helps provide me and my female colleagues with the warmth, support, and empowerment needed to successfully network. 

Last month, Connelly Partners hosted its first Empowering Women Networking Event. We were joined by nearly 30 females from across a wide range of ages and industries, including former clients, prospective clients, friends, and job seekers. Together, we curated the welcoming environment that women need to build new relationships, both professionally and personally. 

Not only was I given the privilege of being surrounded by a room full of driven females from all different backgrounds, but this became an opportunity for us to get to know one another in a safe space for authentic connection. Whether it was talking business or simply forming friendships, the women in attendance were eager to share their experiences, advice, insights, and wisdom. It was uplifting to see genuine connections forming rather than just mere business transactions. 

Not to mention, how else would I have learned that there is in fact a correct way to wear a nametag? 

This event wasn’t just about networking. It was about creating an inclusive space for empowerment and served as a reminder that the support of like-minded individuals is invaluable. As I continue my career, I’m eager to witness the impact of Connelly Partners’ continued initiative for women and their networks…and I feel grateful to be a part of the journey.

Interested in joining us for our next women’s networking event? Sign up here!

Travel Weekly, a leading provider of news, research, opinion, and analysis to the North American travel trade marketplace, has announced the results of the 2023 Magellan Awards. This year saw a record-breaking number of entries submitted from across the globe.

The awards honor excellence in design, marketing and services across various industry segments, including Hospitality, Airlines, Airports, Travel Destinations, Cruise Lines, and more. Entries are judged against Travel Weekly’s standard of excellence.

We are thrilled to share that our client, the Williamsburg Tourism Council, has secured one Silver and two Gold Magellan Awards.

Check out the full list of winners here and the official press release here. 

Gene Begin, Managing Director, CP Education

Higher education has undergone a remarkable transformation in recent years, whether it’s the ongoing demographic shift, the change in student and family expectations on the value of a degree, or the shifts in modality, exacerbated by the pandemic and advancements in technology. As colleges deal with this evolving landscape, and many simultaneously strive to find stable financial footing, they often find themselves evaluating their portfolio of programs. And while higher ed loves to call them “programs” to steer away from marketing language, let’s be clear. Programs are the “product,” the forgotten element of higher education marketing’s Four P’s.

Constituents on campus and beyond typically look to the marketing team for “promotion,” but let’s remind ourselves that there are Four P’s of marketing, with “place” and “price” being additions to the aforementioned “product” and “promotion.” Marketing leadership typically has expertise in market analysis, strategic planning and communication, always thinking about the audience first. Institutions build programs with two primary audiences in mind, students and employers, so who better to help strategize on programs than a leader who puts the consumer first in everything they do?

Today, we’ll leave thoughts on “place” and “price” for another time, so let’s focus on the benefits marketing leadership can provide in program development:

Identifying Student Demand by Conducting Market Research

Understanding the demand for a particular program can significantly impact enrollment expectations. The shifts in demographics and the shifts in interests of different generations can help you identify emerging program ideas. Students and families expect programs to deliver tangible outcomes such as employability and career advancement, so understanding the needs of employers is table stakes. Additionally, evaluating industry data as well as institutional insights, such as enroll and non-admit information on your applicants’ majors that went to other institutions, could provide an understanding of new program potential.

Most marketing teams conduct primary market research at least every three to four years in addition to any ongoing brand studies. This research can be a starting point for program managers, but market research can also be conducted to determine which topics, subjects and programs are likely to attract prospective students and their families and meet the needs of today’s employers. Identifying trends and assessing demand can limit the risk of investing in programs with limited market potential.

Benchmarking Competition to Craft Compelling Messaging

In a crowded higher education marketplace that has turned into a commodity in the eyes of many consumers, it is very difficult to be distinctive. Not many colleges or universities can say they are distinct, but every college and university can differentiate from their top competitors. Marketing leaders can help assess how a program compares to its competitors and recommend potential variations or niche elements of the program vision that may generate a higher level of interest. 

Successful programs require more than talented faculty and a well-intentioned curriculum. They need a compelling value proposition that resonates with prospective audiences and current students and communicates the key features and benefits provided by the new program. In fact, identifying a message that may differentiate from competitors is critical to help stand out. The positioning of the program from the competitive benchmarking will help institutions develop that primary message.

Integrating Targeted Program Marketing Into Brand Strategy

Programs are often created without integrated marketing and brand strategy in mind and that can be a serious detriment when the program is ready for the old reliable “P,” which is “promotion.” A new program is typically provided with a “marketing” allocation as part of its draft budget to help get “butts in seats.” First of all, it is likely not enough budget to build the brand of a new program on its own. 

Secondly, there may be other budgets to leverage. Marketing leadership is often planning for the fiscal year far in advance to ensure that an integrated marketing campaign can holistically impact the institution and maximize visibility for its multiple programs. A new program can be an energizer to an integrated campaign, but its effectiveness can be exponentially more impactful if coordinated as part of a two-pronged brand marketing and enrollment strategy. The right marketing strategies reaching the right audience at the right time to inspire the right action can only be done through coordination, communication and collaboration. The analogy, “A rising tide lifts all boats,” is over-used for a reason; because it is accurate.

Change isn’t easy but product evaluation and evolution are critical to shaping the future of any institution. In fact, the evaluation of program offerings is an exercise that higher education institutions have been doing since their inception. But too often marketing leaders do not have a seat at the table early enough to help with program development. Rather than pulling our chief marketing and communications officers in to communicate and help community-manage stakeholder feedback after the announcement of the program evolution, let’s proactively plan to maximize program visibility and positively impact enrollment. I mean, those were the original objectives for the new program development anyway, weren’t they?

At CP, we are always asking “why?” We’re fascinated and ever curious about customer mood and mindset. Here’s a few observations and constructive fodder for discussion from our anthropology and strategic planning teams from this past quarter.

1. #Girlhood
The power of women in economic revival.

Observation: The #girlhood cultural movement is in full swing, evidenced by a surge of trends in feminine self-expression. 

Taylor Swift’s Eras Tour grossed over $1 billion. Beyoncé’s Renaissance Tour impacted inflation in two countries. Barbie became the biggest movie of the year. The Women’s World Cup set new records in ticket sales and TV viewership.

What brands can do: Focus on empowering women to embrace and celebrate their individuality and unique experiences while emphasizing joy, creativity, and authenticity.

Sources: Fortune, Forbes & Variety

2. On Strike
The renaissance of labor movements.

Observation: The Writers Guild of America (WGA) and SAG-AFTRA initiated strikes for equitable pay. This is historic as it is the first time both have simultaneously gone on strike since 1960. 

The newly established Creators Guild of America characterizes itself as a “professional service organization” for digital content creators, extending benefits that are akin to those in unions.

What brands can do: Prioritize making their employees, and subsequently their customers, feel valued. Align themselves with workers’ rights by actively supporting fair compensation and ethical practices.

Sources: Vulture & TechCrunch

3. “Hype” it Up
“Hype” business model.

Observation: Streetwear is a major disruptor in modern retail, and its success is rooted in hype. The “hype” business model involves creating brand buzz through high-profile “drops,” and then leveraging that hype to sell ordinary products. MSCHF’s 2023 “Big Red Boots,” which sold out in seconds and ranked fourth on List’s list of most desired products, exemplify this strategy.

What brands can do: Borrow strategies from streetwear’s playbook to achieve similar success. Adopt limited “drops,” utilize irony, and create scarcity.

Sources: MSCHF & Courier Media

4. Transparency is Sexy
Advancing sustainability through clarity.

Observation: Allbirds revealed the design of its zero-carbon shoe, the “M0.0NSHOT.” Also released is an open source toolkit that outlines their process, including its materials and manufacturing.

In the 2023 Fashion Revolution’s Fashion Transparency Index, the luxury segment exhibited the most substantial improvements, with Gucci, Armani, Miu Miu, and Prada leading the way.

What brands can do: Investing in sustainable materials and production to reduce carbon footprints and publicizing footprint data for each product will demonstrate a proven commitment to climate action.

Sources: Retail Dive & Vogue

5. It’s Getting Hot in Here
European travel on the rise.

Observation: Popular European destinations proved their dominance, with a total of 11.7 million Americans traveling to Europe in 2023. International cruise bookings have also gone up 44% around European river routes.

June to August was the planet’s warmest period ever recorded. Because of rising summer temperatures, more people are seeking out cooler destinations like Denmark, France and the United Kingdom.

What brands can do: Climate-conscious messaging can work to reflect the changing priorities of consumers as our environment changes.

Sources: Forbes, CNN & ABC

6. High Value Travel
People want to maximize their time and money.

Observation: The fallout from Covid continues to be far reaching. People are rethinking what they want from travel, making authentic and immersive experiences central to a sense of ‘value’.

This might involve heading into the great outdoors for a wellness-focused retreat, indulging in adventure therapy, taking a package trip with strangers, or going on an old-fashioned tour with a range of exclusive perks.

What brands can do: Tap into the sentiments, the motivations behind them and leverage these themes in messaging. Positioning themselves as the facilitators or gatekeepers of these experiences.

Sources: Expedia & Deloitte

All good things expire. Look out for more reports coming soon.

Courtney Marlow, Senior PR, Social Media & Influencer Marketing Manager
Sam Coons, Copywriter
Will Maslach, Paid Social Manager

Members from our Creative, Media, and Social teams spent a day at TikTok immersing themselves in all things content strategy and execution— getting them excited about the breadth of possibilities when it comes to tapping creators and ideating social-first content for the platform. For marketers across industries who are looking to “win” on the platform, here are three key tips to keep in mind. 

Empower Influencers to Do What They Do Best

Whether you are trying to sell clothing, shoes, makeup, food, home decor, financial services, medical resources, etc., influencers have the ability to help humanize the brand and connect with consumers on a more personal level. That said, it’s important to keep in mind that the true “magic” happens when you let influencers do what they do best—create. Think of it as arming them with the “recipe”—including “ingredients” like brand tone, messaging points, key CTAs, etc.—and letting them chef it up in the kitchen. Knowing that we need to strive for less “ad-like” content in order to break through on TikTok, we need to encourage influencers to ideate concepts that bring their personality to the forefront, tap into relatability, and utilize engaging/trending formats to grasp users’ attention. 

Reengineer the Creative Process 

When ideating social-first content, you may naturally start by tossing around outside-of-the-box ideas, taking inspiration from pop culture, creatively incorporating a product, etc.—but oftentimes, the creative process can and should be re-engineered. One aspect of this entails keeping a pulse on what’s trending on TikTok—what are people talking about, adding to their grocery carts, whipping up at home, etc.? Consumer behavior and preferences on the platform can serve as great inspiration and TikTok has made so many features and tools available in their Creative Center to help you stay on top of these trends, plan out new creative, write scripts, and compare your thoughts to other top trending advertisements in their ads library! 

Secondly, you can use your results and engagements to fuel what your next round of content should look like. Creators or brands will often take a deep look through their comments to answer “what do the people want next?” And it WORKS! You can even consider linking one user’s comment in your next video as a way to show users that you pay attention to them, and that their ideas are valid—garnering inspiration from your actual followers/consumers can be a game changer. 

Don’t Underestimate the Power of Integrated Creative Thinking

No matter what area of marketing you specialize in, everyone has every business learning what works on TikTok—because when it comes to reaching younger audiences, TikTok is the barometer for their culture, trends, and needs. Breaking through the noise on the platform is challenging, which is why internal and external collaboration is so key. Before kicking off your next influencer campaign or launching a new social strategy, integrate your creative thinking process and look for ways to evolve. Consider garnering insights by talking to influencers, too—after all, they may know your audience better than you. Overall, let diverse perspectives complement each other and bring stronger creative to the forefront. The industry calls this “integration,” but if we’ve learned one thing from TikTok, it’s that simply talking to each other in an authentic manner will likely lead to a bigger impression than you ever thought possible.

Gene Begin, Managing Director, CP Education

Nearly all institutions, and definitely the ones I have worked at or worked with, are deeply committed to providing equitable access to higher education. While the recent Supreme Court decision on affirmative action will have major effects on many admission offices’ operational practices, higher education marketers need to double down on their efforts to promote their places of higher learning as an inclusive destination for diverse audiences and ensure more BIPOC prospective students enter the top of the admission funnel.

Honestly, all institutions should be undertaking these strategies already but this moment provides us all an opportunity to reassess how we are doing. Here are five actions that are essential to not only deepen your institutional commitment to recruiting diverse audiences, but will also help underrepresented students and students of color, and their families, see that your college/university is, and continuously aspires to be, an inclusive environment:

Showcase Real Representation

Representation matters. And not in a “three and a tree” kind of way where each student is of a different race and they are sitting under a tree on the campus quad working on laptops together. Authentic representation matters. This is a time to be realistic and authentic, not overly aspirational in a way that you are drastically misrepresenting your community and your resources. Show a range of cultural backgrounds, ethnicities, genders, and abilities but do not wholly misrepresent your community to set false expectations for matriculating students. If you have not conducted a recent content audit of your materials and stories, review those completed in your past fiscal year to ensure your representation is racially diverse, yet realistically representative. And do not only audit if students of color are represented, but how they are represented.

Partner With Current Students

Word-of-mouth marketing has been the most effective marketing tactic since the creation of humans so why not leverage the advocates that exist within your community? Social media is obviously a tremendous platform to amplify diverse voices and share stories of students from different backgrounds. Whether it’s Instagram, Snapchat or TikTok, encourage student takeovers that allow individuals to share their personal experiences and perspectives. This could certainly include individual students of color but also explore partnering with diverse student organizations on campus. Student organization collaborations showcase authenticity and representation to prospective audiences and provide insight into groups they may feel a connection to and hopefully intend to join.

Target Your Outreach More Intentionally

Public institutions in states such as California and Michigan have incorporated data such as zip codes, districts and other environmental data into their targeting to try and identify populations that tend to be more diverse. I imagine all institutions will further pursue this imperfect practice. Alternatively, there are a variety of community-based organizations (CBOs) and associations that focus on college access and represent diverse student audiences. You should be building relationships and collaborations with these organizations to promote your institution. Discussing and showcasing access and affordability even earlier in the college search journey will be more crucial than ever, especially considering the additional Supreme Court ruling on student loan forgiveness coming directly on the heels of the affirmative action decision. And whether it’s community events, community college partnerships, student conferences or college fairs, focus more attention on attending those prioritizing underrepresented groups. Advertise with those partners and in channels dedicated to engaging diverse communities. Developing new relationships and partnerships, early and often, will lead to more sustainable pathways for BIPOC audiences.

Shine a light on diversity initiatives and resources

Institutions have long supported inclusive environments but their commitment to diversity, equity, and inclusion has been amplified over the past few years. Most have developed DEI and Anti-Racism action plans in response to increased activism and more attention paid to institutional policies, processes, systems and community response. And don’t share these plans, goals and progress with only your community. Be sure they are available publicly. By showcasing initiatives, programs, student organizations, centers, events, resources and staff dedicated to DEI, you are providing a lens to prospective students and their families into seeing what support they can expect if coming to your institution.

Use Inclusive Language and Messaging

Ensure your marketing messages use inclusive language and resonate with diverse audiences. One example includes using inclusive and neutral emojis in digital communications, or using they/them language when you don’t know an individual’s gender. You want to avoid assumptions and stereotypes and instead focus on the unique strengths and experiences that different backgrounds, groups and perspectives bring to campus.

While the affirmative action ban has put restrictions on race-conscious admission policies, it will hopefully encourage ALL institutions to explore holistic marketing strategies to reach underrepresented audiences. While there are many institutions where the recent Supreme Court decision may not impact their admission process as much as others, there is still no better time than now to audit your marketing plans and reassess how you are reaching diverse audiences. It is a moment to be more critical of how you represent your community and aspire to be a model of inclusive marketing.

Learn more about Connelly Partners Education.

At CP, we are always asking “why?” We’re fascinated and ever curious about customer mood and mindset. Here’s a few observations and constructive fodder for discussion from our anthropology and strategic planning teams from this past quarter.

1. Make It Real
A little experience can make all the difference.

Observation: Digitally native consumers understand & expect technology to be seamlessly integrated in their interactions with brands. New digital tech has enabled more immersive and personalized customer experiences.

What brands can do: Brands need to create more immersive experiences across more points in the customer journey to meet growing expectations.

Sources: AdWeek, Magna Global & CNBC

2. An Entertaining & Reflective Outlet
Validation from knowing what we have is pretty good.

Observation: As humans, we often idolize the world and lifestyle of the affluent. On the back of a time in history where the rich get richer and the masses felt left behind, Succession provided a window into the private club of the elite which left the “have nots” feeling a bit less jealous of the “haves.” 

What brands can do: Brands should help us keep reaching, but also remind us to recognize and celebrate the simplest things that are right in front of us.

Sources: Harper’s Bazaar, Holywood Reporter, Collider & Elle

3. The Impact of Listening
Increasing influence and connection through the airwaves.

Observation: Three out of every four consumers cite podcast hosts as the most influential figures shaping their actions, beliefs and life decisions. Two-thirds of consumers report feeling a “deep connection” to the hosts narrating their preferred podcasts.

What brands can do: Shifting media consumption habits reinforce this channel should be in a brand’s media mix moving forward as another way to satisfy our desire for authentic content and brand voices.

Sources: AdAge & SXM Media

4. A Return to the American Dream?
We are moving on and demanding more.

Observation: “Threat of recession” burnout is making people act in defiance of the economy.

No one knows what to make of our economy’s trajectory. In the past, uncertainty and recessionary anxieties typically resulted in more of a conservative outlook; today consumers are pushing ahead.

What brands can do: People feel deserving of all they can get. Isn’t that what the American Dream is all about? Brands should fulfill those dreams. They can have our back and also still tell us to go for it.

Sources: CNN, The Chicago Tribune & Marketplace

5. Keep the Lights On
Consistency of presence is vital to growth today.

Observation: Recent research has reaffirmed the significant market share & brand awareness loss that comes with a major scale back in ad presence. This isn’t surprising given that consumers today are seeing over 10,000 ads a day and engagement increasingly challenging.

What brands can do: Maintain a steady presence with intentional content across the right channels to prevent brand switching, reinforce loyalty and drive growth when others scale back.

Sources: LinkedIn & WARC

All good things expire. Look out for more reports coming soon.

Alyssa Stevens, Director of PR, Social Media & Influencer Marketing

Attending industry conferences is like diving headfirst into a whirlpool of knowledge, surrounded by the latest trends and cutting-edge ideas. Recently, I had the privilege of attending the Influencer Marketing Show in the heart of New York City, where thought leaders, marketers, and influencers converged to discuss the ever-evolving dynamics of the creator economy. In this blog, I’ll share some of the key takeaways from the conference and discuss how they can help to shape the exciting future of influencer marketing.

Embracing a Creator-First Strategy 

One of the recurring themes at #IMSNYC was the significance of adopting a creator-first strategy. That means placing creators front and center in creative campaigns, social media initiatives, and even on brand websites. With estimates suggesting that over one billion people could identify as content creators by 2030, it’s high time brands recognize and harness the immense power of these influential individuals.

Riding the Wave of the Passion Economy

The creator economy, at its core, is a manifestation of the passion economy. People are monetizing their passions by creating content around the things they truly love. This phenomenon opens up exciting opportunities for brands to tap into these passions and leverage influencers to co-create content that resonates with audiences. By collaborating with influencers who are genuinely passionate about their niche, brands can deliver authentic, trust-building content that aligns with consumer interests.

Unveiling the “Why” Behind Your Brand

Before embarking on any influencer campaign, it’s essential for marketers to peel back the layers and uncover the true “why” behind the customer’s desire to engage with a brand. By understanding these motivations and aspirations, you can build influencer programs that best align with your target audience. Authenticity, relevance, and purpose should guide the creation of influencer campaigns that not only promote products or services but also connect with consumers on a deeper level. 

Don’t Miss the Free Information Exchange

Brands should view influencers and the comment section of their sponsored posts as a treasure trove of free information. By actively monitoring and engaging with the comment section, brands can gain invaluable insights into how their brand or product is resonating with their intended audience. This two-way communication allows brands to not only measure the impact of their influencer campaigns but also receive genuine feedback from consumers. Brands shouldn’t shy away from constructive criticism; instead, they should proactively address concerns and suggestions to demonstrate a commitment to improvement and customer satisfaction. By leveraging the comment section as a feedback loop, brands can strengthen their relationships with consumers, refine their strategies, and foster a sense of trust and transparency.

Connecting, Not Just Reaching, Gen Z

Marketing to Gen Z requires a whole new approach. It’s no longer about merely “reaching” them; it’s about connecting with them on a deep, personal level. This is where influencers come into play. Gen Z wants to feel like an integral part of a brand, and influencers can help foster that connection. By partnering with influencers who align with Gen Z’s values and interests, brands can forge authentic relationships that tap into this demographic. Building trust and nurturing a sense of community are key to capturing the attention and loyalty of Gen Z consumers.

The Influencer Marketing Show in New York City shed light on the evolving landscape of the creator economy and its impact on brand marketing. As brands navigate this dynamic environment, it is crucial to adopt a creator-first approach, tap into the passion economy, craft purpose-driven influencer programs, create a feedback loop on social media, and connect with Gen Z on a meaningful level. By incorporating these key takeaways into their strategies, brands can forge genuine connections, build trust, and harness the full potential of influencer marketing in the digital age.

Jared Smith, Assistant Media Planner

Advertising is undoubtedly a fast-moving, always-adapting industry that keeps you on your toes. Staying up to date with the latest trends is extremely important to ensure you aren’t left in the dust. That’s why professionals from across the digital marketing, media, and advertising industries gather each year for DigiMarCon, a conference that serves as an opportunity to learn from and network with industry leaders.

This year, I attended the conference with the Connelly Partners Media team. What made this conference even more special was that we were supporting fellow teammate and Associate Media Director, Erin Mullaney, who was speaking at the conference. Erin shared her wisdom with the Boston advertising scene during her session, “Elevate Your Media Strategy by Keeping Advertising Human.” 

As an agency built on being “Defiantly Human,” Erin spoke about what CP stands for and what the media team at CP is always striving to achieve. We are constantly digging deeper and assessing the incrementality that is being driven by our campaigns. After all, attributable results do not always tell the full story. Often it takes looking past the primary KPIs, and considering how media spend actually impacts the behavior of our audience. Erin alluded to a variety of ways to measure incrementality, ranging from test & learns to data science models and brand lift studies. All of these methods treat the exposed audience as a physical, decision-making, human being. They dive past primary KPIs and cluttered data, and into what actually tips the scale for a campaign. 

Erin provided many great examples including a mock campaign for Visit Las Vegas. Imagine that there’s an “old campaign” and a “new campaign” and the primary KPI is cost per visitor. The old creative is converting visitors at a much lower cost than the new creative, so just by looking at the primary KPI, it would make sense to shut off the new creative version and solely run the old one. However, by looking further into each post, it is clear that the new creative is generating an exponentially greater amount of comments and shares. These metrics, despite not being primary KPIs, are both examples of how the different campaigns are resonating with our audience. With these human actions in mind, we can predict that the new creative version will eventually perform better in terms of cost per visitor, as some of the people commenting and sharing the post will convert down the line. This example, albeit very simplified, shows how overlooked metrics can be extremely important in analyzing a campaign. 

In addition to Erin’s session, I enjoyed learning about content strategy with Tom Shapiro of Stratabeat. This session focused mainly on how to win with content and capitalize on creativity. Mr. Shapiro brought up a very thought-provoking point; most jobs do not give people enough opportunity to tap into their creative potential. Thinking creatively is something that is necessary for more than just the creative or content strategy teams at an advertising agency. It is something that should be done across all teams, a point that tied directly into Erin’s presentation. In media strategy, thinking past primary KPIs and tying pieces of the larger puzzle together is a form of creativity. This process of thinking is fluid and ever-changing, and tapping into creativity while working in media allows our entire team to be the best it can be. 

Having the opportunity to attend a conference like DigiMarCon, and learn each day from knowledgeable experts, has allowed me to grow in an industry that I am passionate about. Specifically, Erin’s presentation taught me valuable lessons about always looking past the surface and continuing to apply the Defiantly Human thought process in what we do here at CP for our clients.